Every moment you leave your customer unattended, you leave money on the table! Have you ever had a deal start slipping right as you’re about to cross the finish line? Picture this: You’ve walked your customer through your
I had a conversation a couple of days ago with a lady who had… let’s call it a less than stellar opinion of salespeople in the automotive industry. Now, while I believe everyone has a right to their opinion, I
I was at a dealership recently with a young sales representative who had been in the business for a while. This gentleman is always energetic, always thrilled to be at work and to utilize his experiences! However, after our training
I want to share a quick story with you. There’s a restaurant near my office I often visit to have breakfast on my way to work when I have time, and there’s something particular I’ve noticed about the staff there.
If you’ve ever been to one of my training sessions, you know there’s a fundamental principle I always share with people – and I know far too often it doesn’t get the respect it deserves. The principle is very simple.